Email
For general questions, information and/or sales support:  Sales@GoGreenGiraffe.com

Phone
In Arizona:   480.632.0443
Toll Free:     877.757.4466
Fax:              480.632.1052

US Mail
Payments, Correspondence: (Home Office)
Green Giraffe, LLC
2925 E. Riggs Road, Ste. 8-108
Chandler, AZ  85249

Returns, Packages:  (Warehouse)
Green Giraffe, LLC
2153 E. Jones Ave.
Phoenix, AZ  85040

Purchase Order Terms and Conditions
Ordering Minimum: $200 per delivery address
Reorder - $200 per delivery address
Minimum per item – Indicated by pack count where applicable.

Terms:
Cash/Credit Card/Net 30 (when approved).  Credit applications for Net 30 accounts are limited to institutional and volume customers. Allow 2 weeks for credit verification and approval.  COD shipment is NOT offered. VISA, MasterCard & American Express are accepted & billed at time of shipment.  Credit Accounts are due NET 30 from the date of shipment.
FOB our warehouse, Phoenix, AZ. 100% CASH PREPAID orders allow 5 days for check clearance.
Shipping: UPS Ground unless prior arrangements by the customer.

Backorders:
Backordered items will be shipped as available until customer’s specified cancellation date.
CUSTOMER MUST ADVISE WHEN ORDERING IF NO BACKORDERS ARE ACCEPTED. Payment terms on backorders will be the same as on initial shipment. Unless otherwise directed, we will use our own discretion to cancel or consolidate backorders of minimal value.

Sizes, Colors and Specifications:
Due to the nature of handmade items, sizes, colors, and other specifications may vary. Items will include Green Giraffe logo hang tags, country of origin stickers or other Green Giraffe insignia.

Claims/Defects/Damages/Refusals:
Report ALL claims to Green Giraffe home office, Chandler, AZ within 7 days of receipt of invoice or shipment. Please have your invoice number handy to speed resolution of problems. In case of DAMAGED items, you must also notify the carrier (UPS or other). Please notify the driver of any visible damage to boxes and retain the packing materials for a damage inspection. Proper reporting of damages is required before any credit adjustments can be made. No credit will be given for merchandise returned or shipments refused – for any reason – unless prior authorization has been obtained from the Green Giraffe home office, Chandler, AZ. Discretionary returns will be subject to restocking/reprocessing fees. Green Giraffe liability is limited to replacement of defective items; we cannot be responsible for consequential damages

Copyright Notice: Images and items are copyrighted and protected by U.S. copyright law.