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Terms and Policies


Cash/Credit Card/Net 30 (upon approval). Generally Net 30 accounts are limited to institutional and volume customers. Museums, Zoos, Aquariums, etc are all immediately offered Net 30 terms. COD shipment is NOT offered. VISA, MasterCard & American Express are accepted & billed at time of shipment. Credit Accounts are due NET 30 from the date of shipment. FOB our warehouse, San Diego, CA. 100% CASH PREPAID orders allow 5 days for check clearance.


UPS Ground and USPS. Please contact us if other shipping arrangements are needed.


We strive to fill all orders completely. If an item is backordered, it will be shipped as soon as it's available. PLEASE ADVISE US WHEN ORDERING IF NO BACKORDERS ARE ACCEPTED OR INDICATE A CANCELLATION DATE. Payment terms on back orders will be the same as on initial shipment.

Sizes, Colors and Specifications:

Due to the nature of handmade items, sizes, colors, and other specifications may vary. Items may include Green Giraffe logo hang tags, country of origin stickers or other Green Giraffe insignia.


Report ALL claims to Green Giraffe home office, San Diego, CA within 7 days of receipt of invoice or shipment. Please have your invoice number handy to speed resolution of problems. Returned items will be at the customer's expense. Initial shipping charges will not be reimbursed due to return of products. In the case of DAMAGED items, you must also notify the carrier (UPS or other). Please notify the driver of any visible damage to boxes and retain the packing materials for a damage inspection. Proper reporting of damages is required before any credit adjustments can be made. No credit will be given for merchandise returned or shipments refused – for any reason – unless prior authorization has been obtained from the Green Giraffe home office, San Diego, CA. Discretionary returns will be subject to a 15% restocking/reprocessing fee. Green Giraffe's liability is limited to replacement of defective items. We cannot be responsible for consequential damages.