How do I return an item?


Report ALL claims to the Green Giraffe home office, San Diego, CA within 7 days of receipt of invoice or shipment. Please have your invoice number handy to speed resolution of problems. Returned items will be at the customer’s expense. Initial shipping charges will not be reimbursed due to return of products. In the case of DAMAGED items, you must also notify the carrier (UPS or other). Please notify the driver of any visible damage to boxes and retain the packing materials for a damage inspection. Proper reporting of damages is required before any credit adjustments can be made. No credit will be given for merchandise returned or shipments refused – for any reason – unless prior authorization has been obtained from the Green Giraffe home office, San Diego, CA. Discretionary returns will be subject to a 15% restocking/reprocessing fee. Green Giraffe’s liability is limited to replacement of defective items. We cannot be responsible for consequential damages.

Green Giraffe
5694 Mission Center Road, Ste 602-463
San Diego, CA 92108